Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to Get This! Have questions? We’ve got answers.
1. When will my order ship?
Orders are typically processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
2. How long does shipping take?
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United States: 7 to 14 business days
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International: 14 to 31 business days
Please note: Shipping times may vary depending on your location and local postal services.
3. How can I track my order?
Once your order has shipped, you’ll receive an email with tracking details. You can also check your tracking status anytime on our Track Your Order page.
4. My tracking information isn’t updating. What should I do?
Tracking updates may take a few days to appear, especially for international shipments. If it hasn’t updated after 5 business days, feel free to contact us.
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in re sellable condition. For return instructions, please reach out to our support team.
6. Can I cancel or change my order?
Orders can only be changed or canceled within a short window after purchase (usually within a few hours). Please contact us immediately if you need to make changes.
7. Do you offer refunds?
Yes! Once your return is received and inspected, we’ll notify you via email and process your refund. Refunds will be issued to the original payment method.
8. What if my item arrives damaged or defective?
We’re so sorry! Please contact us within 7 days of receiving the item with a photo of the issue, and we’ll send a replacement or issue a refund.
9. Do you offer international shipping?
Yes, we ship worldwide! International delivery typically takes 14 to 31 business days depending on your location.
10. Are there customs or import fees for international orders?
Customs fees, duties, and taxes may apply and are the responsibility of the customer. Please check with your country’s customs office for more information.
11. I haven’t received my order. What should I do?
If your order hasn’t arrived within the estimated delivery window, please check your tracking info on the Track Your Order page. If you still need help, reach out to our support team—we’re here to help!